Latest Episodes
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Episode 09: Putting members first: Blue Shield’s data-driven approach to exceptional experiences
In today’s complex, ever-changing healthcare environment, member experience is the ultimate battleground. Consumers have more choice than ever, but access remains a massive barrier...
9
Let’s talk about it: A new path to youth mental health
Youth mental health has reached crisis levels, alarming healthcare providers across the country. Social media, which makes people feel excluded and sets unrealistic expectations....
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One system, one culture: Cultivating trust and belonging at Cook Children’s
At the heart of every thriving healthcare organization is a strong workplace culture. But how do you create continuity and make sure everyone feels...
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Episode 06: Redefining nurse resilience in the age of innovation
The nursing workforce is the backbone of healthcare. Beyond serving as front-line clinicians, they deliver holistic care by providing emotional support and connection alongside...
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Episode 05: Hospitality in healthcare: Delivering exceptional patient experiences
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Episode 04: The case for optimism: How teamwork, technology, and hope will brighten the future of pediatric care
In this episode of PG Pulse, host Chrissy Daniels, Press Ganey’s Chief Experience Officer, sits down with two inspiring leaders in pediatrics: Kurt Newman,...